At QQ Holidays Sdn. Bhd. (“Company,” “we,” “our,” or “us”), we are committed to protecting your personal information in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website www.qqholidays.com, communicate with us, or book our services.
By using our services, you consent to the practices described below.
1. Company Information
QQ Holidays Sdn. Bhd. is a licensed travel agency registered in Malaysia.
Company Registration No.: 202301009294 (1503215-M)
MOTAC License No.: KPK/LN 10989
Registered Address: No. 77, Persiaran Mutiara 2, Kuah, 07000 Langkawi, Kedah, Malaysia
Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (Closed on Public Holidays)
2. Information We Collect
We may collect the following personal data:
Identity Data: Full name, NRIC/passport number, nationality, date of birth, gender.
Contact Data: Email address, phone number, address.
Booking Data: Travel itineraries, accommodation, transport, and activity details.
Payment Data: Transaction details (note: card details are processed by secure third parties; we do not store them).
Technical Data: IP address, browser type, cookies, device information.
Other Data: Information provided voluntarily via WhatsApp, live chat, forms, or surveys.
3. How We Use Your Information
Your information may be used to:
Process bookings, reservations, and payments.
Communicate confirmations, updates, and support.
Provide customer service and respond to inquiries.
Improve our website, services, and user experience.
Send promotional offers (only with your consent).
Comply with legal and regulatory requirements.
4. Sharing & Disclosure of Information
We do not sell your personal data. We may share your information with:
Service Providers: Hotels, airlines, transport operators, cruise providers, and activity partners to fulfill bookings.
Payment Gateways: Banks and payment processors for secure transactions.
Authorities: Government agencies or regulators when required by law.
Internal Staff & Contractors: For business operations under confidentiality agreements.
5. Data Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, misuse, or loss.
All payment transactions are encrypted with SSL.
Access to personal data is restricted to authorized personnel only.
6. Data Retention
We retain personal data only for as long as necessary to fulfill booking purposes, comply with legal obligations, or resolve disputes. Once no longer needed, data will be securely deleted or anonymized.
7. Your Rights
Under Malaysia’s PDPA, you have the right to:
Request access to your personal data.
Correct inaccurate or incomplete data.
Withdraw consent for processing (where applicable).
Opt out of marketing communications at any time.
Requests can be submitted via email at [email protected].
8. Cookies & Tracking
Our website may use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.
9. Third-Party Links
Our site may contain links to external websites, including our consumer platform LangkawiTour.com. We are not responsible for the privacy practices of third-party sites. Please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
📍 QQ Holidays Sdn. Bhd.
No. 77, Persiaran Mutiara 2, Kuah, 07000 Langkawi, Kedah, Malaysia
📧 Email: [email protected]
📞 Phone: +604 9668019
At QQ Holidays, your trust and privacy matter to us. By using our services, you acknowledge and agree to this Privacy Policy. If you have any concerns, our team is always ready to help.
